Frequently Asked Questions

Identity Theft Solutions

• I’ve never set up my online account. What do I do?
• I’m having trouble logging into my online account – what should I do?
• How can I switch from an individual plan to a family plan, or from a family plan to an individual plan?
• How can I update my billing or personal information?
• I recently saw an ad that talked about home title fraud. Is that identity theft, and does Zander’s plan cover that?

Term Life Insurance

• Am I guaranteed to receive the price quoted?
• Is a medical exam required?
• How much coverage do I need?
• What is the difference between whole and term life?
• How long does the application process take?